Our E-mail customer support expertise in using eCRM solutions. With our advanced ticketing system, inbound email traffic and web form queries are managed proficiently. This system evaluates specific requirement and triggers a relevant action like generating an auto-response, routing to an agent queue, deleting spam or escalating to another channel. Quick, efficient and accurate answers are provided inspite of potentially high volumes of e-mail. The executives keep a track of follow-ups and issues escalation process.