E Mail Support - Email Customer Support and Email Technical Support
Our E-mail customer support expertise in using eCRM solutions. With our advanced ticketing system, inbound email traffic and web form queries are managed proficiently. This system evaluates specific requirement and triggers a relevant action like generating an auto-response, routing to an agent queue, deleting spam or escalating to another channel. Quick, efficient and accurate answers are provided inspite of potentially high volumes of e-mail. The executives keep a track of follow-ups and issues escalation process.
Our Technical services offers 24/7 support for:
• Software compatibility, installation, usage and troubleshooting issues
• Connectivity and other related queries
• Up-sale and cross sale procedures
• Remote server management , Remote application installation and maintenance
Some examples of the types of customer care services we can provide include:
| Pre-sales inquiries | Shipping/delivery | Insurance claims handling |
| Billing support | Order inquiries | Reservations |
| Shopping assistance | Payments | Warranty entitlement |
| Refunds, returns and rebates | Account information | Post-Sales Inquiries |
